Module: 1 - V07
Name of module: Service Marketing
Course: Service Marketing
Course code(s): FEUC12
Syllabus(es): FEUC12
Homepage: www.usbe.umu.se/kursweb/vt07/feuc12mom1
Other: Latest schedule update: 2007-02-06
Syllabus and literature
Day: Monday
Date: 2007-01-15
Time: 09:00-12:00
Subject: Introduction and registration to the services marketing course and the first assignment
Room: s213h
Lecturer: JJ
Other: Lecture and group forming. Important to participate!
Day: Tuesday
Date: 2007-01-16
Time: 09:00-12:00
Subject: Theme 1.
Suggested reading:
Zeithaml et al.:
chap: 1-2 and articles
Room: s213h
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2007-01-17
Time: 13:00-16:00
Subject: Theme 2.
Suggested reading:
Zeithaml et al.:
chap: 3-5 and articles
Room: s213h
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2007-01-18
Time: 09:00-12:00
Subject: Theme 2.
Suggested reading:
Zeithaml et al.:
chap: 6-8 and articles
Room: s213h
Lecturer: JJ
Other: Lecture and information on seminar 1.
Day: Monday
Date: 2007-01-22
Time: 08:00-09:00
Subject: Service diary seminar - Group A1.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 09:00-10:00
Subject: Service diary seminar - Group A2.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 10:00-11:00
Subject: Service diary seminar - Group A3.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 11:00-12:00
Subject: Service diary seminar - Group A4.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 13:00-14:00
Subject: Service diary seminar - Group B1.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 14:00-15:00
Subject: Service diary seminar - Group B2.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 15:00-16:00
Subject: Service diary seminar - Group B3.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-01-22
Time: 16:00-17:00
Subject: Service diary seminar - Group B4.
Room: s210
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2007-01-24
Time: 13:00-16:00
Subject: Theme 3.
Suggested reading:
Zeithaml et al.:
chap: 9-14
and articles
Room: s213h
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2007-01-25
Time: 09:00-12:00
Subject: Supervision for short exam/assignments
Room: Office
Lecturer: JJ
Other: Drop in
Day: Thursday
Date: 2007-01-25
Time: 13:00-16:00
Subject: Supervision for short exam/assignments
Room: Office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2007-01-26
Time: 09:00-12:00
Subject: Supervision for short exam/assignments
Room: Office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2007-01-29
Time: 09:00-12:00
Subject: Short exam on literature (dugga). Check assignment instructions
Room: HsalD
Lecturer: JJ
Other: Examination
Day: Tuesday
Date: 2007-01-30
Time: 08:00-17:00
Subject: Uniaden
Room: Umeå university
Lecturer: HHUS
Other: Get a job!
Day: Wednesday
Date: 2007-01-31
Time: 09:00-12:00
Subject: Theme 4.
Suggested reading:
Zeithaml et al.:
chap: 15-18
and articles
Room: s213h
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2007-02-01
Time: 09:00-12:00
Subject: Supervision for seminar 2
Room: Office
Lecturer: JJ
Other: Drop in
Day: Thursday
Date: 2007-02-01
Time: 13:00-16:00
Subject: Supervision for seminar 2
Room: Office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2007-02-02
Time: 13:00-15:00
Subject: Hand out of short exams
Room: s213h
Lecturer: JJ
Other: Correct answers to the exam will be given
Day: Monday
Date: 2007-02-05
Time: 08:00-09:00
Subject: Pair seminars - Group B1.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 09:00-10:00
Subject: Pair seminars - Group B2.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 10:00-11:00
Subject: Pair seminars - Group B3.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 11:00-12:00
Subject: Pair seminars - Group B4.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 12:00-13:00
Subject: Pair seminars - Group A1.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 13:00-14:00
Subject: Pair seminars - Group A2.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 13:00-15:00
Subject: Guest Lecture - IKSU
Room: S205
Lecturer: GOB
Other: Voluntary
Day: Monday
Date: 2007-02-05
Time: 14:00-15:00
Subject: Pair seminars - Group A3.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 15:00-16:00
Subject: Pair seminars - Group A4.
Room: s210
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-05
Time: 16:00-17:00
Subject: Installation of new principal for USBE. All students welcome!
Room: Tornet on top
Lecturer:
Other:
Day: Tuesday
Date: 2007-02-06
Time: 13:00-14:30
Subject: Study visit: GreenZone, group A1 and A2.
Room: GZ
Lecturer: JJ
Other: Part of examination for assignment 1.
Day: Tuesday
Date: 2007-02-06
Time: 14:30-16:00
Subject: Study visit: GreenZone, group A3 and A4.
Room: GZ
Lecturer: JJ
Other: Part of examination for assignment 1.
Day: Wednesday
Date: 2007-02-07
Time: 09:00-12:00
Subject: Supervision for service diaries
Room: Office
Lecturer: JJ
Other:
Day: Wednesday
Date: 2007-02-07
Time: 13:00-14:30
Subject: Study visit: GreenZone, group B1 and B2.
Room: GZ
Lecturer: JJ
Other: Part of examination for assignment 1.
Day: Wednesday
Date: 2007-02-07
Time: 14:30-16:00
Subject: Study visit: GreenZone, group B3 and B4.
Room: GZ
Lecturer: JJ
Other: Part of examination for assignment 1.
Day: Thursday
Date: 2007-02-08
Time: 09:00-13:00
Subject: Supervision for service diaries
Room: Office
Lecturer: JJ
Other:
Day: Friday
Date: 2007-02-09
Time: 15:00-
Subject: 15:00 sharp: Deadline for assignment 1: Service diary. Check assignment instructions
Room: Office
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2007-02-12
Time: 09:00-12:00
Subject: Supervision for term paper
Room: Office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2007-02-12
Time: 13:00-15:00
Subject: Supervision for term paper
Room: Office
Lecturer: JJ
Other: Drop in
Day: Wednesday
Date: 2007-02-14
Time: 08:00-11:00
Subject: Presentation of term papers. Group A. We start 8.00 sharp!
Room: s213h
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2007-02-14
Time: 12:00-16:00
Subject: Presentation of term papers. Group B. We start 12.00 sharp!
Room: s213h
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2007-02-14
Time: 16:00-17:00
Subject: Feedback and sum up of module. What do we bring with us?
Room: s213
Lecturer: JJ
Other:
Day: Monday
Date: 2007-02-19
Time: 15:00-18:00
Subject: Re-sit on short exam (omdugga)
Room: s313
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2007-02-21
Time: 13:00-
Subject: Final grades posted on web and notice board. Papers with comments available at the student services office
Room: SS office
Lecturer: JJ
Other:
