Module: 1 - V05
Name of module: Service Marketing
Course: Service Marketing
Course code(s): FEUC12
Syllabus(es): FEUC12
Homepage: www.fek.umu.se/kursweb/vt05/feuc12mom1
Lecturer: Johan Jansson
Telephone: 090-786 7872
E-mail: johan.jansson@fek.umu.se
Other: Latest schedule update: 2005-02-13
Syllabus
Day: Monday
Date: 2005-01-24
Time: 08:45-13:00
Subject: Registration (Drop by)
Room: Tornet
Lecturer: LW
Other:
Day: Monday
Date: 2005-01-24
Time: 09:00-12:00
Subject: Introduction to service marketing
Room: S213h
Lecturer: JJ
Other: Important to participate!
Day: Wednesday
Date: 2005-01-26
Time: 09:00-12:00
Subject: Lecture, Theme 1: Models of services marketing
Room: S213h
Lecturer: JJ
Other: Lecture
Day: Friday
Date: 2005-01-28
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2005-01-28
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2005-01-31
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2005-01-31
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Tuesday
Date: 2005-02-01
Time: 09:00-11:00
Subject: Short exam on literature (dugga): see assignment instructions
Room: 3, ÖP
Lecturer: JJ
Other: Examination
Day: Tuesday
Date: 2005-02-01
Time: 13:00-16:00
Subject: Lecture, Theme 2: Relationship marketing and customer loyalty
Room: S205h
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2005-02-02
Time: 10:00-12:00
Subject: Guest lecture: Helena Åkerlund: Fading customer relationships
Room: S205h
Lecturer: HÅ/JJ
Other: Important to participate!
Day: Thursday
Date: 2005-02-03
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Thursday
Date: 2005-02-03
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2005-02-04
Time: 08:00-09:00
Subject: Presentation of assignment 1, group A
Room: S310
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 09:00-10:00
Subject: Presentation of assignment 1, group B
Room: S310
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 10:00-11:00
Subject: Presentation of assignment 1, group C
Room: S310
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 11:00-12:00
Subject: Presentation of assignment 1, group D
Room: S310
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 13:00-14:00
Subject: Presentation of assignment 1, group E
Room: S303
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 14:00-15:00
Subject: Presentation of assignment 1, group F
Room: S303
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 15:00-16:00
Subject: Presentation of assignment 1, group G
Room: S303
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-04
Time: 16:00-17:00
Subject: Presentation of assignment 1, group H
Room: S303
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2005-02-07
Time: 09:00-12:00
Subject: Lecture, Theme 3: Service quality and customer satisfaction
Room: S205h
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2005-02-09
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Wednesday
Date: 2005-02-09
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2005-02-11
Time: 08:00-10:00
Subject: Presentation of assignment 2, group E, F, G
Room: S213h
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-11
Time: 10:00-12:00
Subject: Presentation of assignment 2, group C, D
Room: S213h
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2005-02-11
Time: 13:00-15:00
Subject: Presentation of assignment 2, group A, B
Room: S213h
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2005-02-14
Time: 13:00-16:00
Subject: Lecture, Theme 4: Service delivery: customers, employees and technology
Room: HsalB
Lecturer: JJ
Other: Lecture
Day: Friday
Date: 2005-02-18
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Sign up for time on my door
Day: Friday
Date: 2005-02-18
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Sign up for time on my door
Day: Monday
Date: 2005-02-21
Time: 09:00-12:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Sign up for time on my door
Day: Monday
Date: 2005-02-21
Time: 13:00-16:00
Subject: Supervision
Room: JJ office
Lecturer: JJ
Other: Sign up for time on my door
Day: Tuesday
Date: 2005-02-22
Time: 07:30-08:00
Subject: Deadline for assignment 3
Room: S205h
Lecturer: JJ
Other: Examination
Day: Tuesday
Date: 2005-02-22
Time: 07:59-11:00
Subject: Presentation of assignment 3, student lectures and summing up the module
Room: S205h
Lecturer: JJ
Other: Examination
Day: Tuesday
Date: 2005-02-22
Time: 11:00-12:00
Subject: Sum up of module - evaluation
Room: S205h
Lecturer: JJ
Other: Lecture
Day: Saturday
Date: 2005-02-26
Time: 09:00-11:00
Subject: Resit on short exam (omdugga)
Room: 6, ÖP
Lecturer: JJ
Other: Examination
