Module: 1 - V10
Name of module: Service Marketing 7.5hp and Marketing Ethics 7.5hp
Course: Service Marketing and Marketing Ethics C, module 1 + 2
Course code(s): 2FE124
Syllabus(es): 2FE124
Homepage: www.usbe.umu.se/kursweb/vt010/2fe124mom1
Lecturer: Johan Jansson (1+2), Yvonne von Friedrichs (1)
Telephone: 090-786 78 72, 090-786 71 42
E-mail: johan.jansson@usbe.umu.se, yvonne.vonfriedrichs@usbe.umu.se
Other: Schedule covers both modules. Latest schedule update: 2010-03-22.
Syllabus (course description and literature)
Day: Monday
Date: 2010-01-18
Time: 09:00-13:00
Subject: Course registration. Tornet (Drop by)
Lennart Widmark.
Lecturer: LW
Other: Social Sciences Building
Day: Monday
Date: 2010-01-18
Time: 10:00-12:00
Subject: Introduction to Service Marketing and student registration.
Room: MA121
Lecturer: JJ
Other: Important
Day: Tuesday
Date: 2010-01-19
Time: 13:00-17:00
Subject: Theme 1. Suggested reading: Wilson: chap: 1, 5.
Room: N320
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2010-01-20
Time: 13:00-17:00
Subject: Theme 2a. Suggested reading: Wilson: chap: 2-4 + Article/s.
Room: MA121
Lecturer: JJ
Other: Lecture
Day: Friday
Date: 2010-01-22
Time: 10:00-12:00
Subject: Theme 2b. Suggested reading: Wilson: chap: 6-7 + Article/s.
Room: MA121
Lecturer: YvF
Other: Lecture
Day: Friday
Date: 2010-01-22
Time: 13:00-15:00
Subject: Theme 2b. Suggested reading: Wilson: chap: 6-7 + Article/s.
Room: MA121
Lecturer: YvF
Other: Lecture
Day: Monday
Date: 2010-01-25
Time: 08:00-09:30
Subject: Seminar - Group A - 08.00 Sharp
Room: C202_hum
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 08:00-09:30
Subject: Seminar - Group E - 08.00 Sharp
Room: C208_hum
Lecturer: YvF
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 10:00-11:30
Subject: Seminar - Group B - 10.00 Sharp
Room: C202_hum
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 10:00-11:30
Subject: Seminar - Group F - 10.00 Sharp
Room: C208_hum
Lecturer: YvF
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 13:00-14:30
Subject: Seminar - Group C - 13.00 Sharp
Room: C202_hum
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 13:00-14:30
Subject: Seminar - Group G - 13.00 Sharp
Room: C208_hum
Lecturer: YvF
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 15:00-16:30
Subject: Seminar - Group D - 15.00 Sharp
Room: C202_hum
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-01-25
Time: 15:00-16:30
Subject: Seminar - Group H - 15.00 Sharp
Room: C208_hum
Lecturer: YvF
Other: Examination
Day: Tuesday
Date: 2010-01-26
Time: 08:00-17:00
Subject: Uniaden
Room: Umu
Lecturer: HHUS
Other: Get a job!
Day: Wednesday
Date: 2010-01-27
Time: 09:00-12:00
Subject: Theme 3a. Suggested reading: Wilson: chap: 8-13 + Articles
Room: MA121
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2010-01-28
Time: 13:00-16:00
Subject: Theme 3b. Suggested reading: Wilson: chap: 8-13 + Articles
Room: MA121
Lecturer: JJ
Other: Lecture
Day: Monday
Date: 2010-02-01
Time: 09:00-12:00
Subject: Theme 4 and general info on writing papers. Suggested reading: Wilson chap: 14-16 + Articles.
Room: MA121
Lecturer: YvF
Other: Lecture
Day: Wednesday
Date: 2010-02-03
Time: 09:00-12:00
Subject: Supervision for mid exam/assignments.
Room: Office
Lecturer: JJ
Other: Drop in
Day: Wednesday
Date: 2010-02-03
Time: 09:00-12:00
Subject: Supervision for mid exam/assignments.
Room: Office
Lecturer: YvF
Other: Drop in
Day: Wednesday
Date: 2010-02-03
Time: 13:00-16:00
Subject: Supervision for mid exam/assignments.
Room: Office
Lecturer: JJ
Other: Drop in
Day: Wednesday
Date: 2010-02-03
Time: 13:00-16:00
Subject: Supervision for mid exam/assignments.
Room: Office
Lecturer: YvF
Other: Drop in
Day: Thursday
Date: 2010-02-04
Time: 13:00-16:00
Subject: Mid exam
Room: ÖP 8
Lecturer: JJ/YvF
Other: Examination
Day: Friday
Date: 2010-02-05
Time: 09:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: YvF
Other: Drop in
Day: Friday
Date: 2010-02-05
Time: 13:00-17:00
Subject: Supervision for seminars
Room: Office
Lecturer: YvF
Other: Drop in
Day: Tuesday
Date: 2010-02-09
Time: 09:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Tuesday
Date: 2010-02-09
Time: 13:00-16:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Tuesday
Date: 2010-02-09
Time: 18:00-18:00
Subject: Results of mid exam posted
Room: Web
Lecturer: JJ/YvF
Other: Deadline
Day: Wednesday
Date: 2010-02-10
Time: 08:00-08:45
Subject: Seminar - Group H - 08.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 09:00-09:45
Subject: Seminar - Group G - 09.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 10:00-10:45
Subject: Seminar - Group F - 10.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 11:00-11:45
Subject: Seminar - Group E - 11.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 13:00-13:45
Subject: Seminar - Group D - 13.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 14:00-14:45
Subject: Seminar - Group C - 14.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 15:00-15:45
Subject: Seminar - Group B - 15.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-02-10
Time: 16:00-16:45
Subject: Seminar - Group A - 16.00 Sharp
Room: s309
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-02-15
Time: 10:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: YvF
Other: Drop in
Day: Monday
Date: 2010-02-15
Time: 13:00-17:00
Subject: Supervision for seminars
Room: Office
Lecturer: YvF
Other: Drop in
Day: Tuesday
Date: 2010-02-16
Time: 08:00-17:00
Subject: Student sport day
Room: Umu
Lecturer: Umu
Other: Get excersise!
Day: Wednesday
Date: 2010-02-17
Time: 09:00-10:00
Subject: Feedback on seminar papers and general supervision for group task
Room: N320
Lecturer: JJ/YvF
Other: Lecture
Day: Wednesday
Date: 2010-02-17
Time: 10:00-12:00
Subject: Guest lecture Peter Edelbrock, District director of Scandic hotels in Northern Sweden and member of the board of directors of Scandic Hotels Sweden: Value creating concepts in Scandic Hotels.
Room: N320
Lecturer: YvF/JJ
Other: Important
Day: Thursday
Date: 2010-02-18
Time: 10:00-12:00
Subject: Presentation of group task. Groups A-D.
Room: MA121
Lecturer: YvF
Other: Examination
Day: Thursday
Date: 2010-02-18
Time: 13:00-16:00
Subject: Presentation of group task. Groups A-D.
Room: s213
Lecturer: YvF
Other: Examination
Day: Friday
Date: 2010-02-19
Time: 09:00-12:00
Subject: Presentation of group task. Groups E-H.
Room: s213
Lecturer: YvF
Other: Examination
Day: Friday
Date: 2010-02-19
Time: 13:00-15:00
Subject: Presentation of group task. Groups E-H.
Room: HsalE_hum
Lecturer: YvF
Other: Examination
Day: Monday
Date: 2010-02-22
Time: 09:00-12:00
Subject: Lecture: Introduction to Marketing Ethics and student registration. Schedule will be updated further.
Room: MA121
Lecturer: JJ
Other: Important
Day: Tuesday
Date: 2010-02-23
Time: 13:00-15:00
Subject: Lecture and case discussions: Business ethics and ethical dilemmas
Room: s213
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2010-02-24
Time: 13:00-17:00
Subject: Lecture and case discussions: Perspectives on ethics
Room: s213
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2010-02-25
Time: 09:00-12:00
Subject: Re-sit on mid exam for Service Marketing
Room: ÖP 7
Lecturer: JJ/YvF
Other: Examination
Day: Monday
Date: 2010-03-01
Time: 09:00-12:00
Subject: Lecture and case discussions: Stakeholder perspectives
Room: s205
Lecturer: JJ
Other: Lecture
Day: Tuesday
Date: 2010-03-02
Time: 13:00-17:00
Subject: Lecture and case discussions: Consumers and consumption
Room: s213
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2010-03-03
Time: 15:00-18:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Friday
Date: 2010-03-05
Time: 08:00-09:30
Subject: Case eminar - Group A - 08.00 Sharp
Room: ub336
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 09:00-10:30
Subject: Case eminar - Group B - 09.00 Sharp
Room: ub337
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 10:00-11:30
Subject: Case eminar - Group C - 10.00 Sharp
Room: ub336
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 11:00-12:30
Subject: Case eminar - Group D - 11.00 Sharp
Room: ub337
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 13:30-15:00
Subject: Case eminar - Group E - 13.30 Sharp
Room: ub336
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 14:00-15:30
Subject: Case eminar - Group F - 14.00 Sharp
Room: ub337
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 15:30-17:00
Subject: Case eminar - Group G - 15.30 Sharp
Room: ub336
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-05
Time: 16:00-17:30
Subject: Case eminar - Group H - 16.00 Sharp
Room: ub337
Lecturer: JJ
Other: Examination
Day: Tuesday
Date: 2010-03-09
Time: 09:00-12:00
Subject: Lecture and case discussions: Ethics and marketing tools
Room: s205
Lecturer: JJ
Other: Lecture
Day: Thursday
Date: 2010-03-11
Time: 13:00-17:00
Subject: Documentary films and/or Guest lecture
Room: s205
Lecturer: JJ
Other: Films
Day: Friday
Date: 2010-03-12
Time: 09:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2010-03-15
Time: 09:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2010-03-15
Time: 13:00-16:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Tuesday
Date: 2010-03-16
Time: 09:00-12:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Tuesday
Date: 2010-03-16
Time: 13:00-16:00
Subject: Supervision for seminars
Room: Office
Lecturer: JJ
Other: Drop in
Day: Wednesday
Date: 2010-03-17
Time: 10:00-10:00
Subject: Exchange of papers at the latest. Student responsibility.
Room: s205
Lecturer: JJ
Other: Deadline
Day: Thursday
Date: 2010-03-18
Time: 08:00-09:30
Subject: Case eminar - Group A - 08.00 Sharp
Room: c203_hum
Lecturer: JJ
Other: Examination
Day: Thursday
Date: 2010-03-18
Time: 10:00-11:30
Subject: Case eminar - Group B - 10.00 Sharp
Room: c203_hum
Lecturer: JJ
Other: Examination
Day: Thursday
Date: 2010-03-18
Time: 13:00-14:30
Subject: Case eminar - Group C - 13.00 Sharp
Room: c203_hum
Lecturer: JJ
Other: Examination
Day: Thursday
Date: 2010-03-18
Time: 15:00-16:30
Subject: Case eminar - Group D - 15.00 Sharp
Room: c203_hum
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-19
Time: 08:00-09:30
Subject: Case eminar - Group E - 08.00 Sharp
Room: s505
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-19
Time: 10:00-11:30
Subject: Case eminar - Group F - 10.00 Sharp
Room: s505
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-19
Time: 13:00-14:30
Subject: Case eminar - Group G - 13.00 Sharp
Room: s505
Lecturer: JJ
Other: Examination
Day: Friday
Date: 2010-03-19
Time: 15:00-16:30
Subject: Case eminar - Group H - 15.00 Sharp
Room: s505
Lecturer: JJ
Other: Examination
Day: Monday
Date: 2010-03-22
Time: 09:00-12:00
Subject: Supervision for exam
Room: Office
Lecturer: JJ
Other: Drop in
Day: Monday
Date: 2010-03-22
Time: 13:00-15:00
Subject: Lecture: Repetition and supervision for final exam
Room: s213
Lecturer: JJ
Other: Lecture
Day: Wednesday
Date: 2010-03-24
Time: 09:00-13:00
Subject: Final exam
Room: ÖP 4
Lecturer: JJ
Other: Examination
Day: Wednesday
Date: 2010-04-14
Time: 13:00-13:00
Subject: Results from Final exam posted on web, available for pickup at student services office
Room: Web
Lecturer: JJ
Other: Deadline
Day: Thursday
Date: 2010-04-29
Time: 14:00-18:00
Subject: Re-exam
Room: ÖP 2
Lecturer: JJ
Other: Examination
